:root{
  --bg:#f6f5f2; --panel:#fffdfa; --ink:#2b2926; --muted:#8b857b; --line:#e7e2d8;
  --accent:#7a5c43; --accent-soft:#efe7dd; --good:#5f8a6b; --warn:#c08a2d; --urgent:#c0492d;
  --chip:#efece5;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Inter,sans-serif}
a{color:var(--accent);text-decoration:none}
h1,h2,h3{font-family:"Cormorant Garamond",Georgia,serif;font-weight:600;margin:0}
.topbar{display:flex;align-items:center;gap:16px;padding:12px 22px;background:var(--panel);
  border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.topbar .brand{font-family:"Cormorant Garamond",Georgia,serif;font-size:22px;font-weight:600}
.topbar .brand small{color:var(--muted);font-family:Inter,sans-serif;font-size:12px;letter-spacing:.08em;text-transform:uppercase}
.topbar .sp{flex:1}
.topbar .who{color:var(--muted);font-size:13px}
.wrap{max-width:1100px;margin:0 auto;padding:20px 22px}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:16px}
.tab{padding:7px 13px;border:1px solid var(--line);border-radius:999px;background:var(--panel);
  color:var(--muted);font-size:13px;cursor:pointer}
.tab.on{background:var(--accent);color:#fff;border-color:var(--accent)}
.tab .n{opacity:.7;margin-left:5px}
.searchbar{margin-left:auto}
.searchbar input{padding:7px 12px;border:1px solid var(--line);border-radius:999px;background:var(--panel);
  font-size:13px;min-width:200px}
.list{background:var(--panel);border:1px solid var(--line);border-radius:12px;overflow:hidden}
.row{display:flex;gap:12px;align-items:center;padding:13px 16px;border-top:1px solid var(--line);cursor:pointer}
.row:first-child{border-top:0}
.row:hover{background:#faf8f4}
.row .num{color:var(--muted);font-variant-numeric:tabular-nums;font-size:12px;min-width:42px}
.row .main{flex:1;min-width:0}
.row .subj{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .meta{color:var(--muted);font-size:12px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .right{display:flex;gap:8px;align-items:center;flex-shrink:0}
.pill{font-size:11px;padding:2px 9px;border-radius:999px;background:var(--chip);color:var(--muted);white-space:nowrap}
.pill.prod{background:var(--accent-soft);color:var(--accent)}
.pill.st-new{background:#e7eef0;color:#3f6b78}
.pill.st-open{background:#e9f0e9;color:var(--good)}
.pill.st-pending{background:#f3ecdd;color:var(--warn)}
.pill.st-escalated{background:#f6e2dc;color:var(--urgent)}
.pill.st-solved,.pill.st-closed{background:#ececec;color:#8a8a8a}
.pri-urgent{color:var(--urgent);font-weight:600}
.pri-high{color:var(--warn);font-weight:600}
.tag{font-size:11px;padding:2px 8px;border-radius:6px;background:#f0eee7;color:var(--muted)}
.empty{padding:40px;text-align:center;color:var(--muted)}
/* ticket view */
.tv{display:grid;grid-template-columns:1fr 300px;gap:20px}
@media(max-width:820px){.tv{grid-template-columns:1fr}}
.thread{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:6px 0}
.msg{padding:14px 18px;border-top:1px solid var(--line)}
.msg:first-child{border-top:0}
.msg.out{background:#f7f4ef}
.msg.internal{background:#fbf6ea;border-left:3px solid var(--warn)}
.msg .h{font-size:12px;color:var(--muted);margin-bottom:5px;display:flex;gap:8px}
.msg .h b{color:var(--ink)}
.msg .b{white-space:pre-wrap;word-wrap:break-word}
.sidecard{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:16px}
.sidecard h3{font-size:16px;margin-bottom:10px}
.field{margin-bottom:12px}
.field label{display:block;font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-bottom:4px}
select,input[type=text],textarea{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;
  background:#fff;font:inherit;font-size:14px}
textarea{min-height:120px;resize:vertical}
.replybox{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;margin-top:16px}
.replytabs{display:flex;gap:6px;margin-bottom:10px}
.replytabs button{padding:5px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;cursor:pointer;font-size:13px}
.replytabs button.on{background:var(--accent);color:#fff;border-color:var(--accent)}
.btn{padding:9px 16px;border:1px solid var(--accent);border-radius:8px;background:var(--accent);color:#fff;
  cursor:pointer;font-size:14px;font-weight:500}
.btn.ghost{background:#fff;color:var(--accent)}
.btn:disabled{opacity:.5;cursor:default}
.rowbtns{display:flex;gap:8px;align-items:center;margin-top:10px;flex-wrap:wrap}
.tagedit{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.tagedit .tag{cursor:default}
.mini{font-size:12px;color:var(--muted)}
.back{color:var(--muted);font-size:13px}
.loginwrap{max-width:380px;margin:12vh auto;text-align:center;padding:0 20px}
.loginwrap .card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:30px}
.loginwrap input{margin:12px 0}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;
  padding:10px 18px;border-radius:8px;font-size:14px;opacity:0;transition:opacity .2s;pointer-events:none}
.toast.show{opacity:1}